The first principle
Say how you think, out loud, once.
Until you say it, it lives only in your head. Once it's in words, it can be built.
Seven principles
1single source of truth
Your know-how is the asset, and it's stuck in your head.
"Only I know how this really works."2problem statement
Notice before you build.
"What do I keep chasing, retyping or explaining?"3status · acceptance criteria
Define "done."
"Booked and paid isn't the same as ready to go."4workflow · trigger · edge case
Every process is a story.
"Who, when, what sets it off, and what happens on a bad day?"5user profile
Describe the person, not the feature.
"Not 'did I tell them?' but 'what did they understand?'"6build vs. buy
Simplify, buy, connect, then build.
"Can we drop the step before we automate it?"7permissions · human in the loop
Trust comes in steps.
"Let it read first. Then draft. Then act, with my okay."Borrowed eyes
Imagining what's possible means looking from somewhere else.
An industrial designer
How would they redesign the counter, bin or label so the right move is the easy one?
A warehouse operator
How would they run your stockroom? What gets counted, where does it live, who moves it?
A teacher
Your staff didn't misbehave, they misunderstood. What did they actually hear, and when?
A pilot
Which steps belong on a checklist at the exact moment of need, instead of in someone's memory?